All Items qualify for Free Shipping!!
Orders will either ship UPS ground or will be a curbside delivery or drop-shipment, via a third-party freight/LTL company. Inside deliveries (White Glove) or Threshold deliveries are an option, but must to be rate-quoted prior to shipping. Rates typically vary between $100.00 and $200.00 for this added service] Prior to checkout, or within 12 hours of checkout, please contact us at [email protected] for a quote and see below for more information.
Any additional services such as "inside delivery," "re-delivery / re-consignment" (change of address) and "warehousing or stocking fees," which are charged by the shipping company(s), will be the customer's responsibility; the Khazana cannot take responsibility for any charges that incur as a result of additionally requested freight services after your order has shipped.
White Glove and Room of Choice
The Khazana offers "Room of Choice" as a shipping option on all items. Prior to checkout, please contact us for a quote. This service includes delivery inside your house, apartment or place of business, removal of packaging and up to 15 minutes of setup.
Curbside Delivery and Drop-Shipments
This is our standard shipping method for all larger or heavier items that do not qualify for the UPS ground shipping. Once your order has shipped with this method, extra services such as white glove deliveries or threshold deliveries will no longer be available. Please note that these shipping companies will contact you directly and will schedule a delivery date prior to arriving. Upon delivery of your item(s), you will be required to meet the driver at your front curb to receive your items. They will NOT haul any furniture up to your front door or inside your home. Please plan accordingly and have some helping hands available on the date of your scheduled delivery. The Khazana is not responsible for the coordination of inside-deliveries after this point.
When will I receive my purchase?
All orders are processed and shipped within 7 business days of having placed your order with us. If the item(s) you wish to purchase are “in stock”, you should receive them within one to five weeks, depending on the delivery option. However, The Khazana offers a wide array of items, many of which are subject to longer lead times and limited stock. We do our absolute best to ensure that the delivery timerame meets your needs, but product availability is subject to change and shipping delays do sometimes occur. In the event that either one of these affects your order, we will notify you of any updates or changes. If you'd like to place an order but would like to verify stock and / or lead times, please feel free to call us at: 1-512-320-9905 or check out our online chat feature if you have any other questions.
All orders are shipped directly to the shipping address that is provided at checkout. Please be sure to provide the correct and current shipping address for your order. Once an order ships from our warehouse, we may not be able to intercept, stop or reroute shipment. If you notice a discrepancy in your shipping address, please contact us immediately. If the item(s) have not been delivered yet, we may be able to stop shipment (fees will apply). Please note that if the item(s) have already been delivered to the incorrect address that was provided to us, we will not be able to replace these item(s).
What if my order arrives damaged?
We take so much care in packing and shipping your purchase, merchandise is rarely damaged in transit, but it can happen despite all precautions.We request that you inspect your Item(s) upon delivery. If your item(s) shipped via common carrier i.e. FedEx or UPS, simply refuse delivery and contact us immediately for a replacement. For LTL deliveries i.e. [R+L Carriers, CEVA, YRC, or Residential Direct, ] print "Damaged Upon Arrival" where you sign for the items and refuse delivery. After delivery is refused, we will file a claim and send you a replacement product. For damages unnoticed at the time of delivery, we require that you send us photographs via email within 48 hours, so that we can address and correct the situation. Please hold on to any and all packaging the item arrived in. We will send out a new product or replacement part at our discretion. We must receive notice of any damages within 48 hours of having received your delivery. If you do not want to receive a replacement part, item or repair you can return it under our standard return policy.
What if I'm unavailable to receive my order?
Depending on the carrier, additional delivery attempts will be made. Redelivery fees may apply. If your order has shipped and you are unable to receive your shipment over an extended period of time, additional storage fees may incur. Alternatively, your shipment may be re-routed back to the Khazana Home Furniture, thus incurring fees for re-shipment of your order.
What if I refuse an LTL order that doesn’t fit in the door or change mind after item has shipped?
You will be responsible for the outbound shipping fee and the return shipping fee
Local Austin Area Deliveries
Local deliveries are reserved for Wednesdays, Thursdays and Fridays of every week and must be scheduled directly with a Khazana Associate. Deliveries are made between 11:00am and 5:00pm and a 30 minute courtesy call is provided before arriving. We do ask that you please answer any unknown calls during this 11-5 window as our team will require confirmation that someone will be present to accept the delivery.
We offer complimentary white glove delivery for all local customers, which includes delivery up to two flights of stairs, with assembly of item(s) and removal of packaging. For deliveries within Apartment Buildings or Condominiums, we do require Freight Elevator access if there are more than two flights of stairs leading to your front door. We reserve the right to refuse local delivery to any residence if our delivery team deems the delivery unsafe or not possible. In the unlikely event this does occur a delivery charge of $75 will be applied to your refund.
If you need to cancel or reschedule your local delivery, please contact us within 24 hours of your delivery date. Any last minute cancellation or no-shows may be subject to a redelivery fee of up to $75 or a warehouse pickup.
While we take pride in the care and expertise of our experienced delivery team, issues do sometimes occur. If any sort of damage is discovered during your delivery, please notify the delivery team and write any specific notes on your delivery sheet (before signing). Our team will take any necessary photos for our records. All notes/issues must be reported before signing and accepting your delivery. Any damages discovered and reported after you have signed for the items and after our team has vacated the premises will not qualify for reimbursement or credit.
Questions? Contact us at the store at[email protected].