All orders that qualify for free shipping are either sent through UPS standard curbside delivery or "threshold" delivery using a third-party freight company. Inside delivery [white glove delivery] is an available option for a fee. Prior to checkout or within 12 hours of checkout, please contact us at firstname.lastname@example.org for a quote and see below for more information.
Any additional services such as "lift-gate," "inside delivery," "re-delivery / re-consignment" and "warehousing or stocking fees," which are charged by the shipping company(s), will be the customer's responsibility; the Khazana cannot take responsibility for any charges that incur as a result of additionally requested freight services.
White Glove and Room of Choice
The Khazana offers "Room of Choice" as a shipping option on all items. Prior to checkout, please contact us for a quote. This service includes delivery inside your house, apartment or place of business (including two flights of stairs), removal of packaging and up to 15 minutes of setup.
If the item(s) you wish to purchase are “in stock”, you should receive them within one to five weeks depending on the delivery option. However, The Khazana offers a wide array of items, many of which are subject to longer lead times and limited stock. We do our absolute best to ensure that the delivery times will meet your needs. If you'd like to place an order but would like to verify stock and / or lead times, please feel free to call us at: 1-512-320-9905.
What if my order arrives damaged?
We take so much care in packing and shipping your purchase, merchandise is rarely damaged in transit, but it can happen despite all precautions.We request that you inspect your Item(s) upon delivery. If your item(s) shipped via common carrier i.e. FedEx or UPS, simply refuse delivery and contact us immediately for a replacement. For LTL deliveries i.e. YRC or Lodeso etc., print "Damaged Upon Arrival" where you sign for the items and refuse delivery. After delivery is refused, we will file a claim and send you a replacement product. For damages unnoticed at the time of delivery, we require that you send us photographs via email within 48 hours, so that we can address and correct the situation. We will send out a new product or replacement part at our discretion. If your item arrives damaged and you do not wish to receive a replacement part or new item you will be responsible for returning the item and a 20% handling fee.
What if I'm unavailable to receive my order?
Depending on the carrier, additional delivery attempts will be made. Redelivery fees may apply. If your order has shipped and you are unable to receive your shipment over an extended period of time, additional storage fees may incur. Alternatively, your shipment may be re-routed back to the Khazana Home Furniture, thus incurring fees for re-shipment of your order.
What if I refuse an LTL order that doesn’t fit in the door or change mind after item has shipped?
You will be responsible for return shipping plus a 20% restocking fee
Questions? Contact us at the store at email@example.com.