Return/Exchange Policy

What is your return policy?

The Khazana Home Furniture wants your shopping experiences with us to be a positive one. In the unlikely event that you are unhappy with your item, you may return it to us for a refund of the purchase price less the shipping cost and a 20% restocking fee. 

Items must be completely unassembled and unused, in their original condition and packaging, complete with all materials. Customers are responsible for returning the item to our warehouse using the same shipping method used for outbound shipment. Please feel free to contact us through email at thekhazana@gmail.com if you'd like additional information about the outbound shipping cost of an item you want to return. Refunds will be issued once we have received the item and it has been determined to be in like-new condition. Before sending back an item, please contact us through our customer service at thekhazana@gmail.com to request a Return Authorization number. Once we receive your return request we will contact you within 24 hours with information regarding your return. All return requests must be made within 7 days of delivery.


 What is your cancellation policy?

Because most of our items ship or go into production within a few days, we can only accept cancellations within 12 hours from when your order was placed. If an item has already shipped within this 12-hour period, you will be responsible for paying return shipping and a 20% restocking fee because our cost has already occurred. All cancellation requests must be emailed to thekhazana@gmail.com


What if I'm unavailable to receive my order?

Depending on the carrier, additional delivery attempts will be made. Redelivery fees may apply. If your order has shipped and you are unable to receive your shipment over an extended period of time, additional storage fees may incur. Alternatively, your shipment may be re-routed back to the Khazana Home Furniture, thus incurring fees for re-shipment of your order.


What if I refuse an LTL order that doesn’t fit in the door or change mind after item has  shipped?

You will be responsible for return shipping plus a 20% restocking fee


Refunds
After we receive merchandise and process your return, please allow one billing cycle for any refund to appear on your credit card statement. We can only offer refunds on shipping and handling when an item is incorrectly shipped or arrives defective or damaged. Clearance items are not eligible for exchange or refunds at any time.


The Khazana Home Furniture is not responsible for 'NOMINAL' size discrepancies. Measurements are approximations. All measurements advertised are within 1-1.5" accuracy to manufacturer's specifications. Photography is a representation and is not an accurate representation of the color.