All orders that qualify for free shipping are either sent through UPS or "threshold" delivery using a third-party freight company. Inside delivery [white glove delivery] is an available option, prior to checkout, please contact us for a quote and see below for more information.
Any additional services such as "lift-gate," "inside delivery," "re-delivery / re-consignment" and "warehousing or stocking fees," which are charged by the shipping company(s), will be the customer's responsibility; the Khazana cannot take responsibility for any charges that incur as a result of additionally requested freight services.
White Glove and Room of Choice
The Khazana offers "Room of Choice" as a shipping option on all items. Prior to checkout, please contact us for a quote. This service includes delivery inside your house, apartment or place of business (including two flights of stairs), removal of packaging and up to 15 minutes of setup.
If the item(s) you wish to purchase are “in stock”, you should receive them within one to five weeks depending on the delivery option. However, The Khazana offers a wide array of items, many of which are subject to longer lead times and limited stock. We do our absolute best to ensure that the delivery times will meet your needs. If you'd like to place an order but would like to verify stock and / or lead times, please feel free to call us at: 1-512-320-9905.
What if my order arrives damaged?
We take so much care in packing and shipping your purchase, merchandise is rarely damaged in transit, but it can happen despite all precautions. Inspect your purchase carefully upon arrival, starting with the outside of the box when it is. Any “DAMAGE” to the outside of the box or to the product itself must be recorded on the Bill of Lading prior to signing for the delivery document. Do not refuse the merchandise, we will help set up with the carrier returning it to The Khazana at no charge to you. If refused a 20% re-stocking fee and shipping charges will apply. We reserve our right to repair or issue a replacement [within a responsible time frame]. If the item is back ordered or we cannot find a replacement, we will issue a refund.
What if I'm unavailable to receive my order?
Depending on the carrier, additional delivery attempts will be made. Redelivery fees may apply. If your order has shipped and you are unable to receive your shipment over an extended period of time, additional storage fees may incur. Alternatively, your shipment may be re-routed back to the manufacturer, thus incurring fees for re-shipment of your order.
How can I track my order?
We are always happy to track your order for you. To track your order, please email us at firstname.lastname@example.org or call us at (512)-320-9905 and provide us with the details of your order.
Questions? Contact us at the store (512) 320 - 9905 or email us at email@example.com.